1. How quickly do you ship? We usually dispatch within 1-2 days for items that are in stock. If there are any unforeseen delays we will contact you.
2. What if I need something urgently? We do an express post service on checkout. Please feel free to contact us if you need something urgent and we will confirm dispatch times and options.
3. Do you accept returns or exchanges? Please see https://ivoryoctopus.com.au/shipping-returns/
4. Do you ship to PO Boxes? Yes we do.
5. Can I pick-up my order? At tis stage we are online only sorry.
6. How can I make payment? We currently offer two payment methods. PayPal and Stripe processing. These services process your payment securely and we do have access to your card details.
7. What if I have a question not covered here? Please contact us https://ivoryoctopus.com.au/contact-us/